Return Policy

​At biggnotlilg.com, we strive to ensure your satisfaction with every purchase. Please review our return policy below:

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1. Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged.

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2. Eligibility for Refunds

If you receive a defective or damaged product, please contact us within 7 days of delivery. To qualify for a refund, provide:

• Your order number

• Clear photos of the defective or damaged item

Once we receive your request, we will assess the issue and, if eligible, process a refund to your original payment method.

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3. Non-Defective Products

We do not offer refunds for non-defective products. Please ensure you review all product details and sizing information before making a purchase.

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4. Lost or Undeliverable Packages

If your package is returned to us due to an incorrect address provided at checkout, we can offer:

• A reprint with an additional shipping charge

• A partial refund of the product price

Please ensure your shipping information is accurate to avoid such issues.

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5. Reporting Issues

To report a defective or damaged item, please contact us at support@biggnotlilg.com with your order number and photos of the issue.

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Digital Products & Services Policy

​At biggnotlilg.com, we offer digital products and services (such as downloadable files, online courses, digital resources, and virtual consulting) for your convenience and creative growth.

Please read this policy carefully before purchasing.

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1. Scope of Digital Products & Services
This policy covers all items delivered electronically or services provided online, including but not limited to:

• Digital downloads (e.g., e-books, templates, graphics, audio files)

• Online courses, webinars, virtual workshops

• Virtual consultation or coaching services

• Subscription-based access to digital content

 

2. Delivery & Access

• Immediately after purchase and payment confirmation, you will receive access instructions or a download link (through email or your account on our site).

• For services, we’ll schedule delivery (e.g., online session or coaching call) upon receipt of payment and confirmation of appointment.

• Because digital products are delivered electronically, access is considered completed once the download link is provided or the service session begins.

• Unlike physical goods, digital downloads and services are not subject to reversal once delivered or used.

 

3. No Returns for Non-Defective Digital Goods/Services

• Due to their nature, purchased digital items and services cannot be returned or exchanged once accessed, downloaded, or used.

• Please review product descriptions carefully (including format, compatibility, scope of content) before purchase.

• If you experience a technical issue (e.g., download link not working), please contact us promptly so we can assist.

 

4. Defective or Faulty Digital Products/Services

• If you believe a digital product or service is defective (for example, the download link fails, the file is corrupt, the service was not as described), you must notify us within 30 days of purchase.

• When reporting, please provide your order number, description of the problem, and any relevant screenshots or evidence.

• After verification, we will evaluate eligibility for a:

  • Replacement of the digital file or service session, or

  • Refund to your original payment method.

• We reserve the right to determine remedy based on the nature of the issue.

 

5. Usage Rights & License

• When you purchase a digital product from us, you are granted a non-exclusive, non-transferable license to use the content for your personal or business purposes as described in the product listing.

• You must not resell, sublicense, distribute, share, or make the digital content publicly available unless explicitly permitted in the product description.

• For services, you agree to the scheduled format, and we expect you to actively participate. Failure to engage may affect the applicability of any remedy.

 

6. Cancellation of Services

• For virtual services (consulting, coaching, etc.), you may request cancellation or rescheduling with at least 24 hours’ notice (or as specified in the service description).

• If you fail to provide required notice or do not attend the scheduled service, you may forfeit your right to a refund.

• Please confirm service details (date/time, medium) at time of booking.

 

7. Prohibited Items & Compliance

• We comply with Wix’s content and payment policies, including its list of prohibited products and services.

• When selling digital goods via Wix, note that for members using iOS apps, certain purchases may require alternative handling (see Wix guidance). 

• By purchasing our digital products or services, you represent that you are of legal age and have the legal capacity to enter into this agreement.

 

8. Changes to this Policy

• We reserve the right to update or modify this Digital Products & Services Policy at any time, without prior notice.

• The effective date of the policy will be posted. Your continued purchase or use of our digital products/services after changes implies your acceptance of the updated policy.

 

9. Contact Information
If you have any questions or concerns about this policy or your purchase, please contact us via email at, support@biggnotlilg.com.

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Thank you for choosing biggnotlilg.com - we appreciate your business and aim to deliver. high-quality digital content and services!